As we make our way out of the pandemic, customer service is going to be more important than ever. The marketplace is fiercely competitive, and we all need to show that we will go the extra mile. Here are a few tips that can help you.
Look At Your Website
Redesign your website to make it more accessible for users. Make it clear where they can search for specific information and ask for help. Install AI chatbot software to greet your website visitors. Program it with the most frequently asked questions. Set it up so that it will alert you if an enquiry needs your assistance.
Be More Visible On Social Media
Devise a social media strategy that involves being more active online. Create a social media personality that reflects your brand identity and expertise. Post informative links and create video content that demonstrates what you do. Engage with users and be prepared to answer any questions. Respond to complaints promptly to avoid public disagreements and dissatisfaction.
Improve Your Delivery Service
Invest in a courier service that can get your packages to your customers and clients at a guaranteed time. Look for a shipping service that gives both you and the customer access to updates, as well as money back guarantees. Make sure that the shipping company has experience and knowledge of your local area, and of B2C shipping for ecom businesses. Find the best rates for shipping in Texas at https://lso.com/
Open a line of communication with your customer as soon as they click buy. Update them on the progress of their order. Explain the various stages it will need to go through. Inform them of any delays as soon as possible. Present them with options if they are dissatisfied, from discounts on future orders to cancellations and refunds. Advise your customers ahead of time of any foreseeable issues that would result in delays, such as bad weather, nationwide staff shortages or a high volume of orders. Remain calm and courteous with customers if their response is unhappy. Keep a detailed log of your communications in case of a complaint.
Consider Investing In A Professional
Save time, effort and stress by employing a customer service operator for your business. Take the burden off your employees and social media officer by bringing in someone who is trained in customer satisfaction. Talk to your accountant to see if a full-time customer service professional makes sense for your business.